From seat 41E on Air Tahiti Nui Flight 101, 40 minutes outside LA and headed for Tahiti:
Welcome everyone! Thanks for coming to check us out. This is Teal Pulsifer typing, and seated to my left is my lovely traveling companion Imelda Reilly. We’re getting ourselves settled in for an easy 9 hour flight to Tahiti, where we’ll spend the night and head for Auckland in the early AM. I’ve got my comfy polar fleece traveling PJ’s on, and find myself actually looking forward to a few hours when there’s no question of what to do…

So let’s recap the last few days: We left Vermont at about 7:00 pm on Tuesday the 6th, and headed for Boston where we spent the night at the South Boston Courtyard Marriott. They have a “park, sleep n’ fly” package for $149 that allows you to park a car for up to three weeks. A shuttle takes you to the airport, and picks you up on your return. This plan carries our definite endorsement, as they hit you for $96 a week to park a car in long-term parking at Logan anyway. And it saved us the stressful two-and-a-half hour haul from Vermont in the wee hours of the morning, with the hassle of parking the car in the boondocks of Logan’s long-term parking. A good way to go.

Our itinerary took us from Boston to Phoenix aboard America West/ United, where we had an easy two hour layover and a drink before continuing to LA. Met a cool fellow named Mike on the flight, who works for an environmental cleanup company dredging silt out of marinas and waterways around north and south America. He spends about 300 days a year living in hotels and working twelve hour days. Asked if he was doing what he wanted to be doing, he replied “hell no, but it pays the bills.” A pretty cool guy though, a young Canadian. I didn’t get a proper picture of him, which a regret, and ideally I’d have recorded some conversation so that I could quote him verbatim. I didn’t manage to obtain a voice recorder before leaving, but intend to track one down in Auckland.
In LA, disaster strikes….
Or rather, we learn that it had struck few hours before in Phoenix. Sitting down to Pizza and salad from the California Pizza kitchen at LAX (which Kyle, Tellman and Johnny will remember from our trip through there some weeks back) Imelda discovers that her pouch containing passport and cash is missing. It is the ultimate realization of the world-traveler’s nightmare, the number one no-no: Do not drop your passport on the ground! You wouldn’t think I’d have to state that, but there we are.

Frantic searching and disbelief gives way to the realization that this is actually happening. The passport is gone, last seen as Imelda went to smoke in a bar in the Phoenix airport, and our flight to NZ is scheduled to leave in two hours. We talk to a policeman who directs us to talk to America West personelle at one of the gates, who in turn sends us to the baggage claim service, where a very kind and somewhat absent minded man named Otis digs around through stacks of papers and his computer terminal to find out how to contact lost and found in Phoenix. Imelda is beside herself, and I am at this point am fairly unsympathetic. I have my life savings into these tickets, and then some, and they are non-transferable, non-refundable, use it or lose it tickets.

Otis produces three numbers, all of which lead to answering machines. No good. Then we find a number to connect us directly to the gate we left Phoenix through. There is no one there, but I do find a person at the end of the line at an adjacent gate. I explain to her that we had been at the restaurant just to her left, and she agrees to ask there and at the surrounding departure gates. I hold for five minutes, and she comes back to the line. no good. Nothing. I strain to remember which gate we arrive in Phoenix at, and Otis makes the call, handing the phone to me when he gets someone: a flight attendant named Matt, who goes off to search in the vicinity of THAT gate, including the Margarita bar where Imelda had a smoke before we departed, and where she may or may not have actually seen the critical pouch. She had removed it from her waist and put it in her purse, finding it awkward to reach into it repeatedly for her passport (I agree. I never call attention to my under-clothes money belt in public. An inside breast pocket is just the thing for passport and boarding pass when it will be called for repeatedly).
After a long time, Matt’s superior Stephanie comes on the line, asking me to repeat my request. She has the passport, thank god. Can she put it on the next flight to LAX? Yes, it should arrive at 6:00 pm, a half hour before our flight to Auckland is scheduled to depart. This is going to be close! I give the phone to Otis, who make the arrangements to have it brought to him at Baggage claim. Perhaps we can get ourselves to the international terminal, get as far through the check-in process as we can without a passport, and then run back and collect it from Otis in the nick of time. Perhaps. The international terminal is three-quarters of a mile away, on the opposite side of sprawling LAX. We book it on foot, find the counter for Air Tahiti, and make our case to our second Stephanie of the evening.
Without Imelda’s passport, we get nowhere. Stephanie disappears for awhile. The ticket counter will close at 6:00, which is the earliest possible time that the passport might materialize (at the other end of the airport). If we need to go in person to get it, there is no way this will work. But if we can find someone to get it from Otis and bring it to the counter post-haste, they will allow us to get as far as the departure gate and will allow us on the plane if it arrives in time. It’s now 5:00, and time is running out. Imelda parks herself on a bench with our luggage, and I sprint back to Otis, my hand on my heart to maintain constant contact with my own passport in my inside pocket.
Otis is busy, of course, having a job to do not involving foolish redheaded passengers. When I manage to interrupt, he calls Matt back to see if the package is away. It is not. Because there was cash in the pouch (a mere $130) Stephanie decided she couldn’t be liable for sending it as it was, and had decided to have a check made out for the money instead. Why she didn’t mention this previously, Matt can’t say. It will arrive at 8:50 pm. I turn on my heels and powerwalk back to Imelda. “we’re fucked,” I say.
Back at the Air Tahiti counter, Stephanie #2 tells us that there is another flight on Friday, and gives us the number to call for reservations. She hasn’t noted, as I have, that these tickets cannot be exchanged. She makes some calls for us and finds us a room at the Hacienda nearby, at a slightly discounted rate. We find our way to the curbside pickup point for the Hacienda shuttle. We’d return for the passport in the morning. I have no reservations about showing Imelda some irritation, because she deserves it, but I am not panicked. Rules will be bent. Our journey will continue. We will miss the wedding of Mark Joyner to Sujan Hong in Auckland, which is most regrettable, but what are you going to do?
The Air Tahiti reservation department is closed until 6:00 am. Imelda will be up before then to work some magic and reverse this disastrous mistake. We check ourselves into the Hacienda for two nights at $89 each, and I go for a walk to survey the urban surroundings. Kitty-corner from the hotel is a mini-mall, in which I notice a storefront that reads “Imelda’s Shooz” seems auspicious somehow.
At Ralph’s supermarket I buy bread and cheese, beer, chocolate, apples, a bunch of spinach and a quart each of blueberry Kefir yogurt and Tropicana. I return victorious from the hunt. At least we won’t be at the mercy of room service. On an episode of south park, “Imelda” is mentioned again (in reference to Ms. Marcos and shopping). We take this and my story of the shoe store as evidence that the universe has not entirely forsaken her.
Thursday morning and Imelda is up at 5:30 without an alarm, starts calling Air Tahiti before anyone has arrived at the office. She speaks to Tracy. Things don’t look good. There is no flexibility in the company policy. Imelda can call back and speak to the supervisor at 7:30, but we already know what the answer will be. Imelda is suitably distraught, and begins search for alternate flights to New Zealand. It is coming home to her that she has made a $2000 mistake.
As the appointed time rolls around, I advise Imelda to save her considerable emotion to use to her advantage, and leave the room. Our fate rests in her ability to convince the supervisor to break the rules for us. Imelda talks to Tracy again first, who asks her if she is feeling better. The whole office has been talking about her, Tracy says. Imelda is not feeling better. She speaks next to Michelle, who may or may not have been the aforementioned supervisor, but seems to have the power to help us out in any case. They will help us, fine us for missing our flight and again for transferring the tickets, but they will help us. We’ll have to come in person to their office, which after a few minutes of awkward Latin-boulevard-pronunciation, proves to be just two blocks away. We stop at Ralph’s to buy flowers for the ladies of Air Tahiti on the way.
As we rush to cross the street, I point out the sign for “Imelda’s Shooz,” but a building in the foreground obscures Imelda’s view before she sees it. We agree to return there later and take a picture of her beneath the sign. En route to the reservations office, we realize that the LA suburb we’re in is El Segundo, prompting a mantra to be repeated often throughout the day: she “left her passport in El Segundo.”
At the Air Tahiti office, all went well. Guy (the “magic man”) gives us new tickets for Friday’s flight. It costs us $400. Hugs are exchanged with Tracy and Michelle. Returning to the Hacienda, we hop the shuttle back to the airport, where we find Otis and Imelda’s passport, as advertised. Life is good. That afternoon, we walked two miles to the edge of the Pacific Ocean, and strained our eyes through the fog, but couldn’t see New Zealand. We will though, soon.
As we walked back to the hotel, we stopped off to get our picture of “Imelda’s Shooz” only to find that it was gone. Nothing but a completely empty storefront, without sign or marking of any kind. A clerk at the store next door told us that it had gone out of business some weeks ago, and that they had come for the sign earlier in the day.
Imelda had left the building. We would soon be on our way.